FAQ

Shipping & Delivery

How long does shipping take?

Orders are processed within 1-2 business days, then typically arrive within 10-15 business days. You'll get a tracking link as soon as your order ships.

Do you offer free shipping?

Yes — free shipping on all orders over $100. Orders under $35 ship for a flat $6.99.

Where do you ship?

Currently the 48 contiguous United States. We don't yet ship to Hawaii, Alaska, U.S. territories, or internationally.

How do I track my order?

Check your email for a shipping confirmation with your tracking number, or visit copperleafshop.com/track anytime. Allow 24-48 hours after shipping for tracking to update.

Why did my order arrive in more than one box?

Occasionally items ship separately depending on where they're coming from. You're never charged extra for this — just give it a day or two if one item arrives before the rest.

Returns & Refunds

What's your return policy?

You have 30 days from delivery to return an unused item in its original packaging. Email hello@copperleafshop.com to start the process.

Who pays for return shipping?

You do, unless the item arrived damaged, defective, or wrong — then it's on us.

How long do refunds take?

Once we receive your return, refunds are issued within 5 business days to your original payment method.

Can I get a refund without sending the item back?

For items under $20, sometimes — ask us and we'll let you know.

Payments

What payment methods do you accept?

Shop Pay, Apple Pay, Google Pay, PayPal, and all major credit/debit cards.

When is my card charged?

Your payment method is charged at the time your order is placed.

Order Changes & Cancellations

Can I cancel or change my order?

Email us within 24 hours of ordering and, if it hasn't shipped yet, we'll cancel or adjust it for you. Once it's shipped, we're unable to make changes — but our Returns Policy applies once it arrives.

I ordered the wrong size or item — what now?

Reach out as soon as possible. If it hasn't shipped, we can fix it before it goes out. If it's already on its way, our Returns Policy has you covered.

Damaged or Incorrect Items

My order arrived damaged or defective.

Email us within 30 days of delivery with a photo of the issue. We'll send a free replacement or a full refund — no return shipping required.

I received the wrong item.

Let us know and we'll send the correct item right away, at no charge. You won't need to return the incorrect one unless we ask.

My order shows as delivered, but I don't have it.

Check with neighbors or anyone else at the address, and check around your door, mailbox, or building office. If it's still missing after 24 hours, contact us and we'll help sort it out.